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Terms & Conditions

Any guest who book and stay in Mchanga Beach Resort is aware of the policy adopted at the Resort. Implicitly declares to have informed, I have read and understand the terms, conditions and cancellation policy.

The customer agrees to provide personal information untrue. The customer bears the responsibility Bookings fraudulent, false, or with invalid credit cards, stolen, used improperly. The Resort reserves the right to verify the validity of the credit card charging the first night at any time after booking. The first night is non-refundable except in special cases which will be considered by our administration. To make a reservation requires a valid credit card. The booking confirmation will be e-mail with the words CONFIRMED. Without confirmation from the Resort no reservation is made. Reservations canceled or changed that fall under penal policy cancellation will not be refunded. The no-show will pay 100% of the entire stay. According to Zanzibar law every tourist is subject to a tax of at 9usd per person per nigth.

For each transaction with a credit card the Resort will apply a commission of 5% of the total. The Resort accepts Visa and Mastercard. The Resort accepts cash payment in USD, EURO or TZS, in this case the amount is not subject to any commission.

The transfer service and excursions are contracted to an external company, so the resort is not responsible for any failure. It 'clear that the Resort will try in every way possible to facilitate and assist guests. Transfer and tours can be booked freely by customers who take responsibility for their behaviors and risks. Children are full responsibility of their companions, not the resort or external company that manages transfers and excursions. Transfers and excursions, after confirming customer can not be deleted and will be charged to the customer who requested to book them. During their stay, guests are required to appropriate behavior to preserve their privacy and that of other resort guests. The Resort is located at the center of a public beach, therefore caution is recommended that customers in the normal way to be safe.

The Mchanga Beach Resort disclaims any responsibility for personal items lost or stolen in the hotel or during your stay in general. The responsibility to guard and watch over people or property is fully charged to the customer.

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